Returns & Refunds
Our Satisfaction Guarantee
We stand behind the quality of our work. If you're not satisfied with your order due to a printing error or defect on our part, we'll make it right.
Quality Issues
If you receive a product with a printing defect or quality issue that was our fault, we will either:
- Reprint your order at no additional charge
- Issue a full or partial refund
- Provide store credit for future orders
How to Report an Issue
- Contact us within 7 days of receiving your order
- Provide your order number and a description of the issue
- Include photos showing the defect or problem
- Our team will review and respond within 1-2 business days
Non-Returnable Items
Because our products are custom-printed to your specifications, we cannot accept returns for:
- Orders that match the approved proof
- Customer-supplied artwork errors (typos, low resolution, wrong colors)
- Change of mind after production
- Orders that were shipped to the address provided
Damaged in Shipping
If your order arrives damaged due to shipping, please:
- Document the damage with photos before discarding packaging
- Contact us within 48 hours of delivery
- We will file a claim with the carrier and arrange a replacement
Refund Processing
Approved refunds are processed within 5-7 business days. Refunds will be issued to the original payment method. Store credits are available immediately upon approval.